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COMETITIVE EDGE TRAINING & CONSULTING PRODUCTS
Our
products have been developed to assist our clients in learning and implementing better leadership, supervision, continuous
improvements, and problem solving techniques. They can be used to supplement an existing program, or to start a new initiative.
PRODUCTS
PURSUING PERFECT SERVICE $49.95
We have witnessed
tremendous success of Lean and Six Sigma methods and tools in the manufacturing sector, and now, for the first time ever,
the Lean Sigma methods and tools are translated and made available to deliver phenomenal success for service organizations.
Pursuing Perfect Service presents a practical approach
to Lean Six Sigma to improve the customer experience and reduce costs in service industries. The goal is to provide insight
for service providers regarding how to improve overall service flow and customer satisfaction, while increasing productivity
and improving the bottom-line. Applicable organizations: · Advice,
Counseling, and Consulting · Associations
and Public Services · Banking and
Financial Services · Entertainment
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Facility or Equipment Rental · Government · Healthcare
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Hospitality · Hotel and Lodging · Information
Processing · Legal Services
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Maintenance Services · Non-Profit Organizations · Outsourcing Services · Personal
Services ·
Professional Advice · Real Estate · Retail
Sales ·
Security and Safety · Training and Education
Lean Six Sigma Pocket Guide XL $18.00 The Lean Six Sigma Pocket Guide illustrates Lean and Six Sigma methods and tools in a practical, and
understandable way. It enables improvement teams to reach a common understanding of what tool to use, and when and how
to use it. This guide is presented in the Define - Measure - Analyze - Improve - Control (DMAIC) structure to ensure improvement
teams consistently use the methods and tools of Lean Six Sigma improvement process. This guide is an excellent source material
for initial training, or as a refresher or reference for experienced improvement teams.
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CONTACT
INFORMATION
Competitive Edge Training & Consulting
Rob Ptacek
3235 Lakeview Drive
Allegan, MI
49010
Phone = 616-218-6374
E-mail = ptacek@i2k.com
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| Over 500 pages of methods, tools, examples and case studies for a Lean Sigma transformation! |
| Click on the picture to download a preview |
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| Over 300 pages of Lean Sigma methods, tools, and examples! |
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SHOP SUEY –
Comic booklets $3.99 each
Shop Suey comics are a series of 16 real life stories about the struggles of leading
and implementing improvements at work. These short stories are a fun new approach to continuous improvement & learning.
The stories are filled with “How to’s “ and examples. They help people to see and understand their situations
differently. They help people work together and deliver real solutions. Most importantly…people will read them and
learn!!! Leave some around the lunchroom to get some interest and lively discussion going. Issue topics are found on the "Ordering"
page.
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Shop Suey Comic booklets 12-16 pages with worksheets.
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SHOP SUEY – CD $49.95 each
Based on the
popular comic booklet format, the SHOP SUEY - CD contains all 16 issues, and provides the user the ability to modify the character
names and lingo in the stories to match those at their organization. With the CD you may print as many hard copies as you’d
like. The CD contains the original formatted MS – Publisher and Adobe PDF file formats.
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Supervisor Pocket Guide (SPG) $24.95 each
The
SPG is a comprehensive reference handbook for new, aspiring or experienced supervisors and leaders. It’s filled with
over 60 checklists and quick-study references to help supervisors improve their effectiveness. It’s a “Must have.”
For anyone who leads or supervises people. Topics covered can be found on the "Supervison" page under the heading of SUPERVISOR
TOOL KIT.
Supervisor Pocket Guide Training Workbook (SPG-WB) $19.95 each
The SPG-WB is the training
workbook for the popular SPG. It provides the owner the worksheets and forms to practice and apply the tools described in
the SPG. The SPG-WB is designed to be used self-paced, or as part of a series of training workshops. The learning objectives
and lesson plans are provided in the workbook to aide a facilitator in delivering the SPG training.
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160 page SPG, 194 page SPG-TW
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